SafelyYou

Director or Manager of Clinical Success [Early adopter Customers]

Remote
Full Time
Mid Level

About SafelyYou

SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments. Alzheimer’s disease is the single most expensive disease in the US, costing an estimated $600b per year in direct and indirect costs. It affects 1 in 3 people over 85, 1 in 9 people over 65, and accounts for 1 in 5 Medicare dollars. Our first product is focused on reducing the frequency and impact of falls, the leading cause of hospitalization for those living with dementia. We have peer-reviewed results showing up to 80% fewer falls with an average of 40% fewer falls and 80% fewer ER visits from falls. We've raised capital from top VC firms, including Founders Fund, Eclipse, Foundation Capital, and Data Collective, and the largest providers in the space are actively using, expanding, and evangelizing the service. We have also been awarded grants from the National Institutes of Health and the National Science Foundation, given the national importance of the issue. As the population continues to age, the global costs of Alzheimer’s and Dementia are expected to double over the next 10 years. With fewer and fewer young people available to provide the care needed, we must find a way for technology to bridge the gap.

 

Your Role at SafelyYou

The Director or Manager of Clinical Success will oversee the team driving customer value utilizing our game-changing AI technology. This multifaceted position will manage the productivity of our Clinician team, elevate our customer’s success by leveraging our services and overall drive clinical outcomes for our communities. This role is ideal for an individual who is a Licensed Clinician with strong leadership skills, interpersonal skills, presentation, and training skills and is enthusiastic about making a real impact within the healthcare space.
 

  • Responsible for managing and scaling our CSM team by providing training, creating new processes and procedures to optimize tasks and duties
  • Lead Clinical Success Managers to drive adoption and outcomes that drives expansion growth within the target sales cycle 
  • Support CSM/Sales with Business Reviews or prospect calls and emphasize clinical impact through insight data and customer feedback
  • Ensure the right cadence of communicating is implemented and maintained with customers through Fall Huddles, site visits, and data analysis for deeper engagement
  • Support optimizing customer adoption through developing creative assets, brainstorming ideas, and attending customer meetings both virtual and in person
  • Collaborate closely with Sales, Customer Success, and Ops to support pilot customers and expansion opportunities through the use of scorecards and customer surveys
  • Develop key performance metrics that can easily be measured and align with cross functional team needs
  • Represent the voice of the customer to improve our sales process and product roadmap
  • Work cross-functionality across all internal SY teams: AI, engineering, operations, sales/marketing
  • Partner with marketing to identify and highlight customer success stories for marketing content (eg. testimonials, case studies)
  • Developing and refining training materials, answering regular questions, troubleshooting technology 
  • Regularly evaluate productivity and QA metrics to ensure data is delivered according to internal SLAs
  • Provide management support during challenging customer situations to address the customer concerns and ensure follow up actions are communicated and completed
  • Take on limited accounts as the CSM to remain close to the customer and understand how to best optimize the team and deliver the necessary results
  • Mentor and cultivate a healthy and motivated workforce for this critical extension of our SafelyYou team
  • Support Manager On Call schedule which includes overnight/weekend support for urgent customer needs
  • Support COO with various internal projects for the organization

     

The Ideal Candidate

  • Licensed Clinician: OT, PT, ST, or RNManagement role for a minimum of 3 years 
  • Experience working in health technology 
  • Compliant with state healthcare regulatory requirements
  • Possess up-to-date knowledge of treatment practices and physical therapy programs
  • Ability to present data analysis / assessments / interventions  to a wide range of audiences - from C-Suite to clinical to non-technical audiences
  • Passionate about our mission and our technology
  • Comfortable working in a fast-paced environment
  • A high level of accuracy and attention to detail
  • Ownership mentality for our clinical’s success throughout the lifecycle of each implementation project
  • Proactive about anticipating and addressing issues before they arise
  • Strong organizational skills with the ability to deliver on multiple projects at a time
  • Demonstrated ability to wear many hats, manage ambiguity, and apply problem-solving skills
  • Comfortable working in a remote and independent environment
  • Excellent interpersonal skills, building and maintaining relationships
  • Comfortable with G Suite, Office 360, HubSpot and Slack
  • Willingness to travel up to 25% of the time - ideally with your own vehicle
 


Why Join Us? You Can Make a Difference!

SafelyYou offers a competitive compensation package, including but not limited to:

  • A mission-driven company culture
  • Fully remote
  • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
  • 401k Program
  • Monthly Education, Well-being & WFH stipends
  • Unlimited PTO
  • Growth Potential
  • Company Retreats
  • Medical & Family/Parental Leave

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

 
We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.

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